What is TQM? Total Quality Management?
TQM?
Total
Quality Management (TQM) is an enhancement to the traditional way of doing
business. It is a proven technique to guarantee survival in world-class
competition. Only by changing the action of management will the culture and
actions of an entire organization be transformed. TQM is for the most part
common sense. Analyzing the three words, we have
Total: Made up of the whole.
Quality: Degree of excellence a
product or service provides.
Management: Act, art, or manner of
handling, controlling, directing, etc.
Therefore,
TQM is the art of managing the whole to achieve excellence. The Golden Rule is
simple but effective way to explain it: Do unto others as you would have them
do unto you.
In early
days the business system is “Product-Oriented” but now its change into “Customer-oriented”.
Basic
Approach:
TQM requires
six basic concepts:
1. A committed and
involved management to provide long-term top-to-bottom organizational support.
2. An unwavering
focus on the customer, both internally and externally.
3. Effective
involvement and utilization of the entire work force.
4. Continuous
improvement of the business and production process.
5. Treating
suppliers as partners.
6. Establish
performance measures for the processes.
Benefits of TQM
References:
Total Quality Management (REVISED THIRD EDITION)
BY: Dale H. Besterfield, Glen H. Besterfield, Hemant Urdhwareshe.
Benefits of TQM
The benefits
of TQM are improved quality, employee participation, teamwork, working
relationships, customer satisfaction, employee satisfaction, productivity,
communication, profitability, and market share.
References:
Total Quality Management (REVISED THIRD EDITION)
BY: Dale H. Besterfield, Glen H. Besterfield, Hemant Urdhwareshe.
